Orders
How do I track my order?
Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.
Can I modify or cancel after it has been placed?
We understand that circumstances may change. If you would like to cancel your order, please complete our Cancellation Form as soon as possible. Please note that if your order has already been dispatched, it cannot be cancelled.
If you would like to return an order, please complete our Returns Form to begin the process.
What payment methods do you accept?
We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards.
Shipping
What shipping options do you offer?
We offer a next day delivery service on all eligible orders. Orders placed before 12:00 PM will be dispatched the same day for next working day delivery. Orders placed after this time will be dispatched on the next available working day.
How much does shipping cost?
The exact shipping costs are calculated based on the destination and the weight of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase.
Do you ship internationally?
We currently only offer shipping within the UK and do not provide international shipping at this time.
Returns
What is your return policy?
Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return the item within 28 days of receiving it for a full refund. Please note that items must be unused and in their original packaging.
How do I initiate a return?
Initiating a return is simple. To start a return, please complete our Returns Form, which can be found in the footer of our website.
Please do not return any items until your return has been reviewed and approved by our team.
Are there return shipping fees?
In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs.
Warranty
What is your warranty policy?
We stand behind the quality of our products and offer a 1 year warranty on all purchases. This warranty covers manufacturing defects and ensures that our customers receive items free from defects in materials and workmanship.