Terms and Conditions

Returns and Refunds

Item Arrives Defective

If your item arrives defective, please contact us via our Returns Form aquafiltrationuk@gmail.com within 3 days of delivery.

Definition of Defective Goods:
A product is considered defective if it has a fault that prevents it from functioning as intended or being used for its designed purpose under normal conditions.
Cosmetic imperfections that do not affect functionality are not considered defects.

Once your return request has been reviewed and approved by our team, unused items must be ready for collection within 7 days to be eligible for a refund or exchange.

Refunds or replacements will only be processed once the goods have been returned to our warehouse and inspected.

Important:
Please do not return any items until your return has been approved by our team.
Returns that have not been approved may not be processed.

If the return is approved, we will arrange collection and cover the return shipping costs.

Once the item(s) have been collected, you may choose one of the following:

Refund: Full refund for the defective goods, including original delivery charges
Replacement: We will send a replacement item at no additional cost (original shipping will not be refunded)

Changed Your Mind (Returns Within 28 Days)

If you wish to return an item because it is no longer required, you may do so within 28 days of delivery.

Items must be unused, undamaged, and in original packaging
Return shipping must be arranged by the customer at their own cost
Original delivery charges are non-refundable

Please ensure items are securely packaged. Any damage caused during return transit due to poor packaging may result in a repair fee.

Refunds will only be issued once goods have been returned and inspected.

Incorrect or Missing Items

If you receive incorrect items or if any items are missing, this must be reported within 3 days of delivery.

Please contact us at aquafiltrationuk@gmail.com with:

A clear explanation of the issue
Photos of the items received (if applicable)
Details of any missing items

Once reviewed:

Incorrect items: We will arrange collection and send the correct items
Missing items: We will dispatch the missing items at no additional cost

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

If the order has already been dispatched, cancellation is not possible
You may return the goods once received at your own cost

Refunds will cover the cost of goods only and will be processed once returned items are received and inspected.

Returns Address

Please return all approved items to:

AQUA FILTRATION
UNIT 2-3, BLATCHFORD ROAD
HORSHAM
RH13 5QR

Deliveries

Next day delivery is available on eligible UK orders.

Orders must be placed by 12:00 PM for same-day dispatch
Orders placed after this time will be dispatched the next working day

We aim to deliver within 1–2 business days, excluding weekends and public holidays.

Delivery times may vary due to circumstances beyond our control, including weather, courier delays, or logistical issues.

Disclaimer of Liability

Aqua Prime shall not be held liable for any loss or damage caused by delays in delivery due to events beyond our control. These include, but are not limited to:

Acts of God
Infectious diseases or pandemics
Strikes, lockouts, or labour disputes
Accidents or machinery breakdowns
Fire, flood, or extreme weather
Shortages of materials, labour, or transport
Power outages or IT failures

Pricing and Payment

All prices are listed in GBP (£) and include VAT at the standard rate (20%).

International orders will be charged in GBP and converted by your payment provider.

Contact

For any questions, please contact:
aquafiltrationuk@gmail.com